THERA°PEARL Eye Mask FAQs

A: TheraPearl Eye Mask was designed to stay hot or cold and deliver a therapeutically effective temperature for a doctor recommended time of 20 minutes. If you plan to re-apply the Eye Mask, be sure to take a break of at least 20-minutes between uses. Some of our customers have told us they prefer to use the Eye Masks chilled in the refrigerator rather than the freezer. Consult with your physician if you are unsure about what will work best for you.
A: TheraPearl Eye Mask was designed by a doctor to be safe and therapeutically effective, but there are some conditions which may increase the risk of injury. Check with your physician if you have questions.
A: Dark circles under the eyes can be due to several factors such as allergies or a lack of sleep. A person’s skin may also be thin in that area and so the blood vessels under the skin become more visible and eyes have appearance of the dark circles. Application of a TheraPearl Eye Mask can help decrease the blood flow in the vessels and therefore may help decrease the appearance of the circles. It is not recommended to fall asleep with your Eye Mask applied.
A: Yes. The TheraPearl Eye Mask can be used cold to help relieve headaches, including migraines.
A: It’s important to give your skin a break between applications, so we recommend you wait at least 20 minutes before applying again.
A: We do not recommend you fall asleep with a heated or chilled Eye Mask applied.
A: Overheating or prolonged application may cause injury, including burns. Heating beyond the recommended time may damage or destroy your TheraPearl Eye Mask. If you heat the Eye Mask beyond our recommended time, the pearls can get very hot and could burn you very quickly. If you accidentally heat your Eye Mask beyond the recommended time and see it inflating like a balloon, immediately turn off your microwave, wait for the Eye Mask to cool down, and then carefully dispose of your Eye Mask. When in doubt, or if your Eye Mask shows any signs of deforming, dispose of your Eye Mask – an Eye Mask that has been overheated should never be reused. Always test the temperature of the Eye Mask before applying to your face. Temperature should be warm to the touch, but not hot, and never painful. To be on the safe side, give your Eye Mask a gentle shake when it comes out of the microwave to help ensure heat is evenly distributed.
A: Even microwaves with the same power often heat differently, and sometimes unevenly. We always recommend that you test your Eye Mask temperature before you remove it from the microwave, and if it seems to be unevenly heated, shake it around for a while to let the pearls mix together.
A: You can leave your Eye Mask in the freezer indefinitely, or just chill it for a short period of time. Some of our customers are looking for “cool” rather than “burr” so they store their Eye Masks in the fridge.
A: TheraPearl should only be used under adult supervision. Children may have more sensitive skin than adults, so we recommend that you check with your child’s pediatrician if you have any questions.
A: TheraPearl Eye Mask is reusable and will last longer if you treat it well. Clean your Eye Mask gently with mild soap after each use.
A: Clean your Eye Mask gently with mild soap after each use.
A: When not in use, keep your TheraPearl Eye Mask in the freezer or an airtight container. A resealable or zip lock plastic bag works great, but be sure to remove your Eye Mask from the bag before heating in the microwave.
A: The pearls in your Eye Mask start to break down after a while, this is perfectly normal. Your Eye Mask will still work even after all the pearls break down.
A: You should discard your Eye Mask any time it’s punctured or pierced.
A: Yes, TheraPearl Eye Mask is non-toxic; however, you should still not ingest our pearls.
A: No, TheraPearl Eye Mask does not contain Latex.
A: Flush your eye with plenty of water, and remove any remaining particles. Seek medical attention if irritation persists.
A: For these conditions, we recommend that you check with your physician before use.
A: The CE mark demonstrates that TheraPearl Eye Mask complies with European Economic Area (EEA) requirements for our type of medical device. These requirements cover such areas as risk management, quality control and safety


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